When purchasing from Earth Circus and/or Synonym you automatically accept our return policy below. Earth Circus and/or Synonym has the right to refuse any return merchandise within reason.
We understand that purchasing online can be challenging. We provide a sizing chart for your reference, to be used as a guideline for measurements. This of course can sometimes vary in styles depending on the cut, design and fabrication. If you should require any assistance with your decision on sizing, styles or order placement please contact our customer service
Please read through our terms and conditions to verify if you are eligible to apply for a return of purchase, before applying. Once the garment has been received by the customer they have seven days (7 days) to apply for a return adhering to the conditions below:
- Email our team at firstname.lastname@example.org and explain your issue or take a photo of the item.
- Wait for a confirmation email regarding your issue.
- Once you have received confirmation, the item(s) can be posted back, but must be unused with garment tags still attached, in the original packaging and packing slip invoice included.
- Once your returned item has been checked and accepted, you will receive an email confirmation and you will be provided with (some) of the following 2 options:
– Exchange products with the new product(s)
It is depending on the conditions of the issue with which of the 3 options mentioned above you will be provided. We can only accept full refunds under acceptable conditions
- Refunds, exchanges and credit notes can take up to 7-days to be issued.
- Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Customers are responsible for all shipping and handling charges for the refunded item
- No cash refunds are applicable and any purchases made from our online shop cannot be returned to any of our stores
- It is imperative that no return is to be sent at customer’s own discretion, your request and approval requires authorization before sending.
- Please note that only returns that have been authorized by Earth Circus can and will be accepted.
- All shipping costs are non-refundable and all costs for return shipment and duties (both directions) are borne by the client (except on faulty items)
- We do not hold responsible for products lost in transit.
- There is a seven (7) days policy of returns for faulty items.
- We do not accept any return requests on sale items. All sales are final, no exceptions.
- We ask that after your garment has been received, please allow 5-7 working days for quality control and approval.
How will I be refunded?
RETURN TO OUR HEADQUARTERS IN BALI:
You will be refunded to the same payment method you used to make the purchase. The shipping address will be given after getting approval from the relevant team.
Please note that all the shipping cost will be at your own cost.