Description

SIZE CHART

SHIPPING & RETURNS

We offer free shipping on all over Indonesia.
 Please find the detailed shipping below.

International Shipping

• Fully trackable once shipped
• 3-7 business days delivery
• Signature required on delivery

DHL is our preferred shipping carrier, for its reliable international reputation.

We aim to pack your order within 24-48 hours.
For domestic shipping, time varies between 3 to 5 working days.
For international shipping, 4 to 10 working days from dispatch.
You will receive a tracking number once your order has been dispatched.
Our online business working days are Monday to Friday. All orders placed on Friday evening (Bali calendar) will be addressed the following Monday.
Orders placed on public holidays will be processed the following working day.
Orders may experience delays in processing time due to busy periods of Balinese national holidays ( https://www.timeanddate.com/holidays/indonesia/ ). We do not have express shipping options at the moment.

ONLINE RETURN:

Please read through our terms and conditions to verify if you are eligible to apply for a return of purchase, before applying. Once the garment has been received by the customer they have seven days (7 days) to apply for a return adhering to the conditions below:

1. Email our team at info@earth-circus.com and explain your issue or take a photo of the item.
2. Wait for a confirmation email regarding your issue.
3. Once you have received confirmation, the item(s) can be posted back, but must be unused with garment tags still attached, in the original packaging and packing slip invoice included.
4. Once your returned item has been checked and accepted, you will receive an email confirmation and you will be provided with (some) of the following 2 options:
   – Exchange products with the new product(s)
   – Refund*
   It is depending on the conditions of the issue with which of the 3 options mentioned above you will be provided. We can only accept full refunds under acceptable conditions
5. Refunds, exchanges and credit notes can take up to 7-days to be issued.

PLEASE NOTE:

• Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
• Customers are responsible for all shipping and handling charges for the refunded item
• No cash refunds are applicable and any purchases made from our online shop cannot be returned to any of our stores
• It is imperative that no return is to be sent at customer’s own discretion, your request and approval requires authorization before sending.
• Please note that only returns that have been authorized by Earth Circus can and will be accepted.
• All shipping costs are non-refundable and all costs for return shipment and duties (both directions) are borne by the client (except on faulty items)
• We do not hold responsible for products lost in transit.
• There is a seven (7) days policy of returns for faulty items.
• We do not accept any return requests on sale items. All sales are final, no exceptions.
• We ask that after your garment has been received, please allow 5-7 working days for quality control and approval.

How will I be refunded?

RETURN TO OUR HEADQUARTERS IN BALI:

You will be refunded to the same payment method you used to make the purchase. The shipping address will be given after getting approval from the relevant team.
Please note that all the shipping cost will be at your own cost.